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HAMSA SHAWLS is a YAHOO! STORE MERCHANT

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For inquiries regarding Hamsa Shawls store items, special requests, your order, shipping, exchanges, or returns, the best way to contact us is via Email: info@hamsashawls.com

Location
    Truckee, California in the beautiful mountains around Lake Tahoe!

    We will be happy to provide the location of our showroom upon request. Private showings are available by appointment.
Contact Us
    Sylvia Stanley, Owner and Chief Shawl Lover

    CUSTOMER SERVICE
    Continental United States, Alaska, Hawaii, Canada:     800 951 3631
    Intenational Calls other than Canada: 530 582 0433

    SUPPLIERS, VENDORS, PRODUCERS: 530 848 8878
    *Vendors: DO NOT use Customer Service lines for sales calls

    If no one is available at the time of your call, please leave a message for Sylvia or send an Email: info@hamsashawls.com
Normal Office Hours
    Monday through Friday
    PACIFIC TIME ZONE 9:30 am - 5:00 pm

Email address:
info@hamsashawls.com




SHIPPING BASICS
    Shipping Schedules and Delivery

      We ship Monday through Friday via FedEx or UPS from our Northern California location within 3 business days of order. If you need same day or next day shipping, please call or email us prior to placing your order to determine if we can fulfill your request. Every effort is made to send items as quickly as possible once an order is received, but the exact shipment date and time are dependent upon our overall shipping volume. This is an especially important factor when shopping during the busy Fall/Winter and Holiday seasons.

      Delivery schedule is determined from the date of Shipping, not from the date of Order. FedEx regularly schedules deliveries Monday through Friday, with the exception of NextDay Air Saturday Delivery, Next Day Air deliveries are made by 10:30 a.m., noon, or end of day the Next Business Day depending on destination. However, actual delivery date and time are entirely dependent upon FedEx shipping volume, operations, and of course, prevailing climate conditions.

      Contact FedEx Customer Service or your local Postal Service directly with questions regarding delivery or to respond to an attempted delivery notice. These activities are solely the Customer's responsibility. Hamsa Shawls will not track packages on a customer-by-customer basis nor request special delivery arrangements once your package has been shipped. Be prepared to provide your package tracking number.

    Signature Required

      For security purposes and to protect your purchase, all orders are shipped with SIGNATURE REQUIRED UPON DELIVERY. Please provide a shipping address where someone will be available to sign for your package upon delivery. If no one is available when delivery is attempted, the driver will post a FedEx Door Tag indicating date of the next delivery attempt. You may also contact FedEx at the telephone number provided on the Door Tag to reschedule delivery to another address or specify that you wish pick up your package a shipper station.

    Shipping Destinations

      We ship to locations within the continental United States, Alaska, Hawaii, and Canada. Please see our International Orders section for details on how to place an order outside the U.S. or Canada.

    Shipping Rates

      Shipping rates calculated at time of order are based upon weight of Non Gift-Boxed items. The rate will not increase for shipment of a Single Gift-Boxed item. In the event the shipping rate does not calculate, you may still place your order and the shipping cost will be added to your invoice prior to shipment.

    Shipping Confirmation

      A shipping confirmation including the tracking number will be emailed soon after shipment of your order.

    Special Note regarding Shipping Charges for Gift-Boxed items:

      Shipping rates calculated at time of order are based upon weight of Non Gift-Boxed items. The rate will not increase for shipment of a Single Gift-Boxed item. Multiple Gift-Boxed items shipped together in a larger container will incur additional charges based upon dimensional weight.



    EXCHANGE/RETURN POLICY

    Overview

      If you select an item either for yourself or for a Gift and are not completely satisfied with your purchase from Hamsa Shawls, within 3 Calendar Days of receipt, simply notify us via telephone or email of your wish return the item for a prompt and friendly exchange or refund. Return or Exchange shawls must be received back at our location within 14 days of the day you received the shawl.

      Exchanges and refunds are granted for the amount of purchase and sales tax (if applicable) only. Shipping charges will not be refunded.

      A restocking fee of $15.00 will be assessed for returned shawls or stoles that have been carelessly handled, and this amount will be deducted from the refund total.
      Refer to Exchange/Return Process point 5. below for a description of how to quite simply AVOID a restocking fee.

      Should you need to exchange or return any item, CONTACT US WITHIN 3 DAYS OF RECEIPT and PRIOR TO SHIPPING THE ITEM BACK to receive a Return Authorization code, instructions for return, and return shipment address.

      ***ITEMS RETURNED TO OUR LOCATION WITHOUT PRIOR NOTIFICTION AND APPROVAL WILL BE CHARGED AN ADMINISTRATIVE FEE DEDUCTED FROM ANY REFUND DUE IN THE AMOUNT OF $15.00 FOR ITEMS WITH RETAIL VALUE OF $300.00, $30.O0 FOR ITEMS WITH RETAIL VALUE OF $300-$500, AND $50.00 FOR ITEMS WITH RETAIL VALUE OF $501-$1000.

    Exchange/Return Process

      1. Within 3 Calendar Days of receipt of item and before shipping the item back, contact us via email at info@hamsashawls.com or phone with your name, product description, and reason for return. A Return Authorization approval code will then be provided to you via email.

      2. A shawl for which you are requesting an exchange or refund must be shipped to Hamsa Shawls and received back at our location within 14 Calendar Days of customer receipt. Delivery of items arriving after 14 Calendar Days of customer receipt will be refused, and the carrier will be instructed to return the package back to sender.

      3. You must request a Return Authorization approval code before you send an item back to us for Exchange or Return. Hamsa Shawls will not accept any item received without prior approval for Exchange or Return Authorization. As a valued Customer, we wish to share with you our reasons for needing prior notification: a) we may have another Customer requesting the item you are returning, and b) we need to accurately track our inventory status and determine when to re-order the same or similar item from our producers(especially true for limited edition and designer items).

      4. Complete the Merchandise Exchange/Return form provided with your order, and enclose with the item in a sturdy BOX, not a padded envelope. Exchange or Refund WILL NOT BE GRANTED for shawls or stoles damaged during return shipment due to improper packaging. NO EXCEPTIONS. Unfortunately, we sometimes do receive return shawls that have been damaged during shipping, improperly and carelessly enclosed in a padded envelope. We strongly advise all of our Customers spend a little extra time to properly package any item you are sending back to us.

      5. To AVOID a $15.00 restocking fee, FLAT FOLD the item you are returning, preferably along the fold lines present upon your receipt of the garment. DO NOT carelessly wad or bunch and wrinkle the item and then stuff it into the shipping package. We treat our quality shawls with care and respect when they are shipped to our customers, and expect the same in return. It is quite easy to follow the fold lines on the garment as received, and we do not expect perfection in folding. However, customers will be charged $15.00 restocking fee for any shawl or stole returned that has obviously been wadded or bunched and wrinkled. This will indicate to us that you have handled the garment carelessly and with a lack of regard. NO EXCEPTIONS.

      6. All items returned must be in unworn, new condition, have the original tags still attached, and will be inspected for acceptance prior to issuing an exchange or refund. Hamsa Shawls will not grant an exchange or refund for items that have been worn, stained, damaged, or with original tags altered or removed.

      7. Address your package to the address indicated when you receive the Return Authorization approval and code.

      8. Return the package with prepaid shipping. Hamsa Shawls is not responsible for return shipping charges, and will not accept packages with shipping charges due upon arrival.

      9. For your protection, we strongly recommend shipping your return through United Parcel Service (UPS) or similar service which will provide you with a Shipping Tracking Number and INSURE the item for its value. Customer is responsible for risk of loss on all return shipments. Please do follow this recommendation, and do not ship any item to us without a Shipping Tracking Number or Insurance.



    CREDITING YOUR REFUND
      All items will be inspected to ensure that they are in unworn, new condition, and have the original tags still attached, prior to issuing a refund. If the condition of the returned item is satisfactory, we will issue credit to the card used to make the original purchase, or a refund check in the event the charge has already been processed, within 5 business days of receiving your returned package.

      Hamsa Shawls will handle refund requests as quickly as possible, and once a check has been issued or a charge reversal has been processed on your credit card you will be advised via email. Please note that the length of time it takes for a reversal to appear on your credit card account statement is dependent entirely upon the issuing financial institution.



    SALE ITEMS
      Sale Items may be returned for exchange or refund unless indicated otherwise on the Item description page at time of purchase. Follow "Exchanges/Returns" instructions above for items that you may need to send back to us.



    HAMSA SHAWLS COPYRIGHT POLICY

      Hamsa Shawls Copyright Policy is simple and straightforward: All of the descriptive text and photographic images presented within the pages of www.hamsashawls.com have been entirely created by the owner of this site. These very personal expressions have been fashioned through pure hard work, long hours, and a deep caring for our customers, our shawls, and our very honorable designers and producers, especially our Master of Shawl whom we hold in the highest regard. We do not copy, plagiarize, or infringe on the rights of others. We selectively give permission to other parties such as search engines, specialty directories, or legitimate publications to represent our materials on a limited basis.

      A Brief Note about Copyright Infringement

      We are the most frequently copied and plagiarized shawl web store in the world. On one hand, we are happy that others are inspired by our original work and also happy that we have lent a renewed and heightened awareness to many engaged in the production and trade of shawls. On the other hand, we can’t help but feeling a little sad that our ideas pursued with dedication to excellence and many long hours of creative effort are so thoughtlessly stolen by competitors and those in the production arena who wish to imply an affiliation with our company.

      For those web owners who presently use text or photographic images taken without permission from Hamsa Shawls and posted to their own site, please remove those materials at once. We also recommend that you meet with your web designer and webmaster to question why these materials were posted and why your own products and services were not presented in an honest fashion. And for the many web designers and webmasters visiting www.hamsashawls.com who may be tempted to use our copy, text, or photographic images without permission, please refrain from doing so, as you would thereby only be performing a disservice for Hamsa Shawls, yourself, and your employer.